A store associate will scan the equipment serial number so we can make sure your account is properly updated. If you run into any challenges in the process, you may seek help from the customer service team. Follow these directions, under the heading “Stop by a local UPS Store.”. No searching for an obscure Comcast office in the boonies. Follow the instructions on the Xfinity website and confirm the equipment you wish to return, 2. They may also ask you to contact them on the phone. FedEx Office ® Pack and Ship or The UPS Store ® will send your equipment back to us at no charge to you. Enjoy a $1 one-week trial membership and chat with a live expert now. We want to be as helpful as possible. Comcast said the equipment can be returned without wrapping or a box and that UPS would ship it for free to Comcast. Once your equipment is received, you will receive a confirmation email. Customers will receive a receipt and tracking information from UPS, giving them information about the … to try to help. Best of luck and please let us know if you successfully resolve your issue with guidance from this page. Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Sign in and visit the Equipment Return page. If you have a profile, you can initiate a return online. If we send you a return kit Comcast and The UPS Store are working together to simplify the process of equipment returns. Comcast Xfinity. If you have any questions, visit Xfinity My Account. Pack the equipment you want to return in its original box, 5. The destination/warehouse address that a prepaid equipment return shipping label would go to. Seriously it couldn’t be simpler…and it’s free. guide, please let us know by sending us feedback. For returns, you can visit an XfinityStore or a UPS Store (No prepaid label is required - just head to a UPS Store and they will handle the rest.) We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Beginning Tuesday, March 24, customers can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. Yes, but first, clients need to confirm which devices they’re handing in on the Xfinity returns page. Not sure what equipment you have to return and how? Bring your unwanted equipment to your nearest Xfinity Store or UPS Store and they’ll take care of the rest – at no cost to you. It can be dropped off as is unpackaged and will be shipped back to comcast free of charge. How to return your xfinity equipment. Note: Declared value on this service is limited to US$1,000 or local currency equivalent. The return may take up to two weeks to reflect on your account, 2. Can you return Verizon equipment to any store? There are lots of … Also save the receipt for the equipment return. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge. Customers will receive a receipt and tracking information from UPS, giving them information about the … Comcast customer care agents are courteous and knowledgeable. The best way to contact Comcast is on the phone. Drop it off anywhere that accepts UPS shipments, 7. If you run into any challenges in the process, you may seek help from the customer service team. If you have rented any comcast products such as a modem a remote or a router then they must be returned to the company. Doubtful Comcast will help. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. GeekWire members support independent journalism at a time when trusted storytelling and community engagement is more important than ever. The equipment can be returned “as is,” without wrapping or a box, Comcast said. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. And if you spot any issues with our Where Do I Return My Comcast Equipment To? You have two options for returning your. There are plenty of ways to reach them. Become a member, support independent journalism! Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. Have a scoop that you'd like GeekWire to cover? Check off the items that you wish to return. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, … Customers will receive a receipt confirming the equipment return, with the ability to track the return. The service is available at more than 4,400 UPS Stores in the United States. You will receive a receipt with the return details. The return may process in two weeks or less, 5. Comcast's UPS account number. If your equipment fails within 90 days, contact us. Doubtful Comcast will help. I had been hoping to literally drop it off at the counter of the UPS Store and leave, but the check-in process took about 5 minutes, including the clerk scanning in the modem via bar code; getting my name and phone number; having me sign for the charge on Comcast’s shipping account; and printing out a receipt. The UPS Store 360 Returns program provides customers a simple way to return merchandise to you at your designated location. Attach the prepaid shipping label on the packaging box. Customers should retain their receipt when returning equipment to a Service Center. If you live close to a Comcast Service Center, you may visit them to return your equipment. The equipment can be returned “as is,” without wrapping or a box, Comcast said. Technician Visit - Customers can request that a Comcast technician retrieve leased equipment. Comcast return equipment ups label. Allows boxless UPS dropoffs. Here’s a ‘hack scale’ to better understand the SolarWinds cyberattacks, Data experts tap their farming backgrounds to lead new Washington state agriculture tech startup, Week in Review: Most popular stories on GeekWire for the week of Dec. 20, 2020, Top Stories of 2020: How the events of this year upended the worlds of tech, science and more, Power of the pivot: How iconic Seattle restaurant Canlis launched 11 business ideas in 11 months, Porch makes stock market debut, raising $322M to fuel its ambitions in home services technology, How this Seattle tech CEO ended up in the Professional Bowlers Association Hall of Fame, Seattle startup promoting women entrepreneurs is puzzled by Facebook’s ban of its ads, Holiday parties in a pandemic: Tableau orders 3,500 meals to go; Smartsheet serenaded virtually; more. We offer a 90-day equipment warranty from the installation date. Comcast return equipment ups label. If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. We partner with a US-based expert help site to provide you with tech support 24/7. All they have to do is drop the return off at any one of our many centers and our Certified Packing Experts will get their items to where they need to go, safely. For most Comcast customers, it is the first support option. Find out how to return your equipment. Please allow up to two weeks for the return to process and your … How do I return a Comcast cable box? It can be dropped off as-is, unpackaged, and … Whether you intend to move, upgrade or cancel your service, you may need to return your Comcast equipment. There are plenty of ways to return your Comcast equipment. Comcast said the equipment can be returned without wrapping or a box and that UPS would ship it for free to Comcast. You can help! Learn more about the Limited Warranty for XfinityxFi Pods. You will receive a receipt with your tracking number so that you can track the progress of your return on UPS.com. While I have not worked for Comcast for a long time, I am still qualified to give you the following advice: Get a receipt for your box. These companies are authorized by DIRECTV to take your equipment and ship back to the company. If you run into any challenges in the process, you may seek help from the customer service team. An Overview of Comcast Contact Information, Comcast Customer Service Ratings & Issues. Subscribe to GeekWire's free newsletters to catch every headline. With UPS Returns SM - Print Return Label, you can generate a return label and send it to the recipient with your shipment or separately.. 3.Schedule an equipment pick-up by a Comcast technician at the service address where the equipment was installed. The support agents will respond fast. A representative will help you pack and ship the equipment to Comcast. When you are connected with customer care agents, explain the problem you are experiencing and the help you are hoping to get. Follow these steps to return your equipment to Comcast. How to return We want to make equipment returns as easy as possible during this uncertain time. Look on your bill, or find it now. Remember to bring all equipment for services you are cancelling. 1. Asking for help in public means you can get from other users. Otherwise, chat with us or call 800.288.2020 to get started. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. We’ll tell you the best way to return your equipment at no cost. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. The equipment will be removed from your account immediately, 4. We understand you may not be able to leave your home, so many of our return options are no-contact. Drop the equipment at a FedEx location and not at a dropbox. There is no charge for leased equipment while in Seasonal Status. You can also bring your equipment to The UPS Store, where a UPS representative will pack and ship your equipment back to us. As an added bonus, UPS will give customers a tracking number. While on the site, they can choose the UPS option and print out a prepaid shipping label. They will give you help fast. There are plenty of ways to return your Comcast equipment. by Todd Bishop on October 30, 2014 at 3:52 pmNovember 18, 2014 at 11:37 am. Always confirm that the serial number on your device. If you wish to return a TV Box, click 'Identify Device', 1. Our free information and tools is powered by you, the customer. Make a copy of the receipt. Thoughts on how to resolve? Dropping at a Dropbox may make the item disappear or hard to track. The answer is key for herd immunity, research finds, How the SolarWinds hackers are targeting cloud services in unprecedented cyberattack, Microsoft unleashes ‘Death Star’ on SolarWinds hackers in extraordinary response to breach, What Valve’s top Steam titles of 2020 say about the state of video games, Like what you're reading? If you no longer would like services with Comcast including your equipment, then please call 1-800-Xfinity … Under thearrangement, Xfinitycustomers willbe able to return equipmentto Comcastby dropping it off at a UPSStore. Also know, can I return my Comcast equipment to UPS? With UPS Returns, you, or your customer, can prepare returns. You'll get a receipt that confirms your return, and we'll know that your equipment is on its way. Find a center that is close to your area, 3. Can You Return Comcast Equipment to the UPS Store? How to return your xfinity equipment. Or companies that have self-serve help forums instead of a customer service department. We’ll swap it out at no charge. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Bring the equipment to the store. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Sign in to the website and open the 'Equipment Return' page, 2. Cu Comcast has teamed up with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. If you have already returned your equipment, you can disregard this message. The UPS Store 360 Returns program provides customers a simple way to return merchandise to you at your designated location. Call now and talk to a real, live person who can tell you what promotions you are missing out on. I returned my Fios cable box at UPS store today. I returned my Fios cable box at UPS store today. Step 1 - Select Print Return Label in the Return Services drop-down list and enter the required Merchandise Description. Please do this as soon as you can to avoid any additional unreturned equipment fees. Let us know. (Note: You must have your Xfinity ID and password to process your return online. Not all UPS locations are UPS stores. It can be dropped off as-is, unpackaged, and will be shipped back to Comcast free of charge. You have two options for returning your. You may contact Comcast if you have any questions about your equipment and how to return them. As an added bonus, UPS will give customers a tracking number. Unsure if UPS can intercept. That’s the promise of a partnership announced today between the cable giant and The UPS Store. Package and send the equipment via UPS to the nearest Comcast Service Center. GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. 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